KIT

ATOMIZER

COIL

ACCESSORY

ALTERNATIVE

HOT GETTING STARTED ADVANCED ULTIMATE PEN STYLE GUARDIAN PIPE

Standard

nord X KIT

Exceeding Expectations

Standard

novo X KIT

Embrace top level MTL vaping

Standard

RIGEL KIT

Sparkle all the Way

Standard

RPM 2 & RPM 2S KIT

Built to Prefection

Nfix Kit

Be the Best Fit

Standard

SCAR-P3 & SCAR-P5

Inspire the Scar Power

Standard

SCAR-18

Born for Performance

RPM160

Excellence Defined

NexM Pod Kit

Next Level Flavor Chasing

RPM LITE KIT

The Lite Pod Mod

NORD2 KIT

Better than Best

POZZ X

UNVEIL the X POZZ

ALIKE KIT

Great Minds Think Alike

FETCH PRO

Pro Fetch. Pro the performance.

RPM80 & RPM80 PRO

The Real Gamechanger

G-PRIV3 KIT

Noble Evolution

NORD KIT

Beyond Your Imagination

FETCH MINI

STUNNING, INSIDE and OUT

MAG P3 KIT

ABOVE & BEYOND

RPM40 KIT

THE REAL POD MOD

NOVO 2 KIT

BE the ONE

STICK 80W

Turn up the power!

PRIV N19 Kit

Sheer Vaping Pleasure

VAPE PEN Nord 19 & 22

Trinity Alpha

Taking the Lead

MORPH 219 KIT

New Classic

MICO Kit

Make a Difference

Stick V9 & Stick V9 Max

Nord AIO 19 & Nord AIO 22

Standard

R-Kiss

Standard

Mag Grip Kit

Grip the Best Grip

NOVO

Fresh Vaping

Standard

G-Priv Baby Luxe Edition

New Generation of vaping noble

Standard

Stick Prince Baby

Pen-style cloud baby prince

X-Force Kit

The force awakens

Vape Pen 22 Light Edition

Light it up, Enjoy it

Priv M17

intimate vapemate

Priv V8

Tango Passion In Hand

OSUB Mini

Give You A Hybrid Hit

RHA85 Kit

Standard

X-Priv Kit

It's all screen

G-Priv 2

Slimmer Yet Stronger

OSUB 80W Baby

Love This Baby Is Love Yourself

RHA 220W KIT

Sold Over 3 million sets Around The World

Standard

G-PRIV 2 Kit Luxe Edition

Born Noble

Standard

Mag Kit

Lock And Load

T-Priv

The Limited Edition - Prismatic is coming

G320

The Powerful Marshal

Standard

Stick Prince

The Pen-Style Cloud Prince

Stick M17

Another Pen Style All-in-One

Stick X8

Top Airflow Pen Style Kit

Stick AIO

In Your Pocket

Stick V8

Carbon Fiber Edition

Stick V8 Baby

The Pen Style Cloud Chasing

Stick V8

The Pen Style Cloud Beast

Vape Pen 22

Own It, Enjoy It

HOT TANKS TFV8 TFV12 FLAVOR TANKS HELMET Vape Pen Tank RDA/RDTA

Standard

TFV9 TANK

flavor breakthrough

TFV16 LITE TANK

TFV16 Tank

Return of the King

TF Tank

For Best flavor & Cloud

Standard

TFV8 Baby V2 Tank

BEST for MAX VAPE

Standard

TFV12 Prince Cobra

TFV12 Prince Cobra Edition tank

Standard

TFV12 Baby Prince Tank

Baby Beast King

Standard

TFV12 Prince

Cloud Beast Prince

TFV8 Baby Carbon Fiber

TFV8 Big Baby

Big Baby Beast

TFV8 Baby

The Baby Beast

TFV8

Cloud Beast

TFV12

Cloud Beast King

Spirals Tank

Hit By Taste Storm

TFV8 Coils TFV8 Baby & Big Baby Coils TFV12 Coils TFV12 Prince Coils Vape Pen Coils TFV8 X-Baby Coils

TFV8 Big Family

Turbo Engines For You

TFV8 Baby Big Family

Universal For TFV8 Baby and Big Baby

TFV12 Big Family

Cloud Hunter

TFV12 Prince Big Family

Vape Pen Tank Big Family

Taste and Cloud

TFV8 X-Baby Big Family

Smooth

Drip Tip Tank Tube Silicone Ring & Case Battery Cover Battery Charger

Luminous Cobra Drip Tip

Drip Tip

Bulb Pyrex Glass Tube

Glass Tube

Silicone Rings

Battery Cover

Charger

ALTERNATIVE

MICARE KIT

Care for Every Puff

Hearty After-sales service

Download Marketing materials

Welcome to SMOK Hearty Service

How can we help you ?

Download SMOK Marketing Materials

Find Solution to Your Problems

Get After Sales Service

Welcome to Download SMOK Marketing Materials

https://res.smoktech.com/www/assets/1571902708611.png

IMAGE

https://res.smoktech.com/files/a60e5b89/novo2_manuals.png

POD-SYSTEM

https://res.smoktech.com/www/assets/1555652991731.png

MOD BOX

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COIL

NORD X

RIGEL KIT

RPM 2S

MAG POD

RPM 2

MAG P3 MINI

Nfix

novo x

SCAR-P3 & SCAR-P5

SCAR-18

RPM160

NEXTMESH POD

RPM Lite

Pozz X

Alike

NORD 2

FETCH PRO

RPM 80

RPM 80 PRO

G-PRIV 3

rpm

fetch

novo2

nord

morph

alpha

NORD X

Poster
Flyer
Video
Manual

RPM 2S

Poster
Flyer
Video
Manual

RPM 2

Nfix

novo x

SCAR-P3&SCAR-P5

RPM160

NEXTMESH POD

RPM Lite

POZZ X

Alike

NORD 2

FETCH PRO

https://res.smoktech.com/marketing/materials/RPM_80_PRO/pic_url_07f98a7f.png

RPM 80 &RPM 80 PRO

https://res.smoktech.com/www/assets/1565688157415.png

RPM40

https://res.smoktech.com/www/assets/1566874204416.png

Fetch mini

https://res.smoktech.com/order/files/1563413646880.jpg

Novo 2

https://res.smoktech.com/order/files/1548730478269.jpg

Mico

https://res.smoktech.com/order/files/1547011986453.jpg

Nord

https://res.smoktech.com/order/files/1532919749538.jpg

Novo

https://res.smoktech.com/order/files/1552982023375.jpg

Trinity

RIGEL

Poster
Flyer
Video
Manual

MAG P3 MINI

Poster
Flyer
Video
Manual

SCAR-18

https://res.smoktech.com/marketing/materials//pic_url_55097e97.png

G-PRIV 3

https://res.smoktech.com/www/assets/1563948935189.png

MAG P3

https://res.smoktech.com/order/files/1552963900711.jpg

Morph

RPM COIL

NORD COIL

novo

Trouble shooting

POD MOD

Will not turn on/off

Screen problem

Will not fire

Will not charge

POD Leaking

vape juice is spitting

Upgrade

Refillable pod

Will not turn on/off

Will not fire

Getting the e-liquid into mouth while vaping

Leaking

Connection Pin stuck into the mod

Mod Series

Will not turn on/off

Will not fire

510 connection problem

Will not charge

Screen problem

Button problem

Stick Series

Will not turn on/off

Will not fire

510 connection problem

Stick battery related problem

Burning smell

Button problem

Atomizer

Battery&Mod

Upgrade

Warranty

Online Order

IVPS Tour

Popular Usage Tips

Product Verification

SMOK Warranty Policy

Authorized Service Providers in the US

Warranty procedure in EU

Submit a warranty claim

PRODUCT VERIFICATION

1. AB-QR CODE ANTI-COUNTERFEITING SYSTEM. Please click the link as below to verify the product. click here

WARRANTY POLICY

1. SMOK offers a quality guarantee period of SIX months from date of purchase ('Warranty Period'). 2. This warranty does not cover personal items or consumable goods and attachments. Atomizers, tanks, drip tips, pod and e-liquid are not covered under warranty. 3. This warranty is invalid as result of any of following conditions:

(a).Customer doesn't provide batch No. and original receipt and package of purchase. (b).Merchandise failure or damage is caused due to unauthorized repair. (c).Merchandise failure or damage is caused due to misuse or improper care from consumers. (d).Merchandise inspected to be a counterfeit.

4. Within Warranty Period, we provide free-of-charge replacement of manufacturing defect which has been verified by SMOK. Please keep your purchase of proof and the verification code well in case of needing warranty service.

Authorized Service Providers in the US

Authorized Service Provider for consumers located in the US and Canada *If you are an End-User, please follow below procedure when your device (whatever mod series, stick series or refillable pod system) is under warranty. 1. Print and Fill out the RMA form (Link attached) entirely. RMA form 2. Provide a copy of purchase proof like the original receipt as well as verification code on the product sleeve. 3. Ship the item securely to the following address along with the RMA form and relative proofs. Please do not send accessories for example tank, coil, and glass tube which are not covered under warranty in the package. We will not be liable for missing items

SMOK Warranty Service Center

Address:

130 Oak Park Dr.

Suite A

Mooresville, NC 28115

Contact Number:

(704) 696-8900
Service Hours: 9:00am~9:00pm Monday~Friday(Eastern Time)

*If you are an Owner Of Vape Shop, you can get service from Warranty Center in New York directly.
Please log in this website: http://www.smokservicecenter.com/ to create an account for your returns. Or email to support@smokservicecenter.com knowing more details. Service Hours: 9:00am~5:30pm Monday~Friday(Eastern Time) *If you are a Distributor purchased from SMOK directly, please send defective list to your sales representative directly. Once get confirmed, please send all defects to Warranty Center in California for checking.

Warranty Procedure in EU

Please follow below procedure if your device (whatever mod series, stick series or refillable pod system)under 6 months warranty. Replacement devices for customers in the EU are issued via our European Customer Service Center.
In order to get your replacement as soon as possible, we suggest you contact our EU Customer Service Center directly.
The contact information is as below:

Contact Number:

+36 1 7801288(EU)
Service Time: 9am~4pm Monday~Friday (Hungary Time)

Contact Email:

support.eu@smoktech.com

Warm prompt:

If there is any malfunction/issue of your mod/battery, please provide below information if you still have it when you email us: (In order to solve your issue ASAP.) 1.A picture of receipt or purchase proof. 2.A picture of label with QR code A&B, which is on sleeve of product box. 3.A video or picture to show the device malfunction. 4.The country you live in.

Submit a warranty claim

If it is under 6 months warranty, please click link as below to submit warranty claim to get help.

click here

Before you submit warranty claim, you need prepare below materials:

a. a picture of receipt or purchase proof (lack of receipt or purchase proof case will still be handled) b. a picture of anti-fake label